What we commit to, and what we will not promise

What we commit to

1. A stated parent response time.

Every parent inquiry is contacted within 15 minutes during business hours, which are Monday through Friday, 8:00 AM to 4:00 PM Eastern Time. Inquiries arriving outside that window are contacted the next business day, with a maximum of 48 hours. We publish this number because a response time you cannot check is not a commitment.

2. Monthly cost per submitted application reporting.

Every month you receive your cost per submitted application, calculated as total marketing investment divided by completed applications submitted. Not leads. Not inquiries. Not tours booked. We show the calculation, not just the result.

3. Full access to your own accounts and data.

Your ad accounts belong to you. Your lead data belongs to you. You have administrative access throughout the engagement and you keep everything if the engagement ends. We do not hold client accounts hostage and we do not build reporting that only we can see.

4. Written findings after every audit.

Every audit we run produces a written document with the findings, the method used to reach them, and what we recommend. You keep it whether or not you work with us.

What we will not promise

We do not guarantee enrollment. We run the advertising, we contact every parent inquiry, and we work families through to a submitted application. From there the school contacts the applicant, collects registration documents, and completes enrollment. We have no visibility into that final step, no control over it, and no way to verify it.

An agency that guarantees enrollments is guaranteeing an outcome it does not control. Ask any agency that makes that claim how the number was verified.

How to hold us to this

If we miss a commitment on this page, tell us at support@taylorwiz.com. We will tell you what happened and what we are doing about it.